Supported Platforms: Cisco IP Voice and Video Communication Systems
CARIN was designed to meet demanding requirements of a wide range of industries and
businesses. CARIN is a very robust enterprise solution, optimized for multi-site
operation,
characterized by high performance, superior sound quality, rich recording capability, ease
of use, enterprise management support and security features; thereby providing
a truly high-end solution at a competitive price.
As a certified Cisco Compatible product - CARIN seamlessly
integrates with Cisco CallManager, supporting special features like extension mobility and
imposes no additional load on CCM since it uses passive recording through a monitor port
on a switch capturing the data packets.
The modular CARIN architecture provides flexibility by allowing separation of the system
components that can be installed onto various servers and even on desktops for remote
recording. The two key CARIN components work in harmony to provide maximum benefit, easy
recovery and a high degree of fault tolerance:
- Calls are captured by the Recording Engine on a Local Recorder (LR), installed together
with the Storage Management Service, which provides transcoding and file uploading
- Media files and call detail information are collected and stored centrally on the
Central Controller (CC) that acts as the database server, a web server ans as the single
point for administration and archiving.
Recordings can be searched for and played back from any location using the CARIN Web
Application.
SOLUTIONS BENEFITS
- Keeps a permanent record of important or critical conversations, conference calls, and
verbal agreements.
Helps track productivity and increase performance of agents and employees.
- Intuitive and easy to use features through the web or IP phone. Requires minimal user
training for search, playback and reporting as well as reduce installation and maintenance
efforts.
- Able to grow with the needs of the enterprise and has an excellent ROI due to its
performance, flexible architecture, platform compatibility, editions and licensing
structure.
- Ensures compliance with secured data handling and personal data protection by using
security features like SSL authentication, granularly configurable access control and
audit trails.
- Helps companies capitalize on their Cisco IPT investment
by supporting simple and complex calls like transfer, conference, extension mobility,
shared line, click-to-dial, callback and more.
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KEY FEATURES & FUNCTIONS
- Optimized for single and multi-site deployments – its high performance recording
engine and modular architecture yield a robust solution with superior scalability to
maximize hardware utilization.
- Easy to use web interface with intuitive search, flexible reporting, and playback
capabilities using a powerful built-in player. Customizable templates allow commenting and
classification of calls.
- Extensive control from an IP phone – allows initiating
on-demand recording, placing markers in a call, searching, classifying, marking as
private, callback and even e-mailing a link to the recording.
- Enhanced security – sophisticated media file management
and encrypted transmission. Multi-level, activity-based user security for access and
playback of calls via the web interface.
- Enterprise management support and open interfaces for easy integration. Advanced system
component monitoring from CARIN, configurable SNMP or e-mail alerts with high
availability, redundancy options.
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Contact Information |
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TC&C
180 Main Street, Suite 2100
Hackensack, NJ 07601
USA
800.981.TCNC (262) Toll Free
201.342.4695 Telephone
888.221.6684 Fax
sales-usa@tcandc.com
www.tcandc.com |
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